O3, Inc. Cloud & SaaS Products - License Agreement (Terms)
Updated: November 1, 2016
This License Agreement (the "Agreement") is made and entered into by and between O3, Inc. (O3) and the entity agreeing to these terms ("Customer").
This Agreement is effective as of the date Customer accepts the Agreement (the "Effective Date") of the contract by clicking “Accept” via the web application, via an electronic agreement, or a written agreement. If you are accepting this agreement on behalf of Customer, you represent and warrant that: (i) you have full legal authority to bind Customer to this Agreement; (ii) you have read and understand this Agreement; and (iii) you agree, on behalf of Customer, to this Agreement. If you do not have the legal authority to bind Customer, please do not accept. This Agreement governs Customer's access to and use of the Service. For an offline variant of this Agreement, you may contact O3 more information.
"Account" means Customer’s account on O3’s Cloud and/or SaaS platform.
"Admin Console" means the online console(s) and/or tool(s) provided by O3 to Customer for administering the Services, if applicable.
"Affiliate" means any entity that directly or indirectly Controls, is Controlled by, or is under common Control with a party, which includes joint-ventures.
"Allegation" means an unaffiliated third party’s allegation.
"Application(s)" means any web or other application Customer creates using the Services, including any source code written by Customer to be used with the Services, or hosted in an Instance.
"AUP" means the acceptable use policy set forth here for the Services: http://cloud.o3apps.com/terms/aup
"Brand Features" means the trade names, trademarks, service marks, logos, domain names, and other distinctive brand features of each party, respectively, as secured by such party from time to time.
"Committed Purchase(s)" have the meaning set forth in the Service Specific Terms.
"Confidential Information" means information that one party (or an Affiliate) discloses to the other party under this Agreement, and which is marked as confidential or would normally under the circumstances be considered confidential information. It does not include information that is independently developed by the recipient, is rightfully given to the recipient by a third party without confidentiality obligations, or becomes public through no fault of the recipient. Subject to the preceding sentence, Customer Data is considered Customer’s Confidential Information. For additional clarification see the "non-disclosure" section.
“Control” means the possession, directly or indirectly, of the power to direct or cause the direction of the management or policies of an entity, whether through the ownership of voting securities, by contract or otherwise.
"Customer Data" means content provided to O3 by Customer (or at its direction) via the Services under the Account.
"Customer End Users" means the individuals Customer permits to use the Application.
"Documentation" means the user guides, tutorials, manuals, wikis, etc. provided by O3 to Customer for use of the Programs and which may be updated from time to time.
"Effective Date" is either (a) the date by which both parties shall have executed this Agreement and/or (b) the date that services begin.
"Emergency Security Issue" means either: (a) Customer’s or Customer End Users’ use of the Services in violation of the AUP, which could disrupt: (i) the Services; (ii) other customers’ or their customer end users’ use of the Services; or (iii) the network or servers used to provide the Services; or (b) unauthorized third party access to the Services.
"Fee Accrual Period" means a calendar month or another period specified by O3.
"Fees" means the applicable fees for each Service and any applicable Taxes. The Fees for each Service are typically set forth in the electronic (DocuSign) agreement.
“Feedback” means feedback or suggestions about the Services provided to O3 by Customer.
"High Risk Activities" means uses such as the operation of nuclear facilities, air traffic control, or life support systems, where the use or failure of the Services could lead to death, personal injury, or environmental damage.
"HIPAA" means the Health Insurance Portability and Accountability Act of 1996 as it may be amended from time to time, and any regulations issued under it.
"Indemnified Liabilities" means any (i) settlement amounts approved by the indemnifying party; and (ii) damages and costs finally awarded against the indemnified party and its Affiliates by a court of competent jurisdiction.
"Instance" means a virtual machine instance, configured and managed by Customer, which runs on the Services. Instances are more fully described in the Documentation.
"Intellectual Property Rights" means current and future worldwide rights under patent, copyright, trade secret, trademark, and moral rights laws, and other similar rights.
“License” shall mean this agreement granting to Customer specific rights pursuant to this Agreement to access and use computer software owned by O3 or its licensors.
"Legal Process" means a data disclosure request made under law, governmental regulation, court order, subpoena, warrant, governmental regulatory or agency request, or other valid legal authority, legal procedure, or similar process.
"Package Purchase" has the meaning set forth in the Service Specific Terms.
"Programs" shall mean the software owned by O3 or its licensors described in a License.
"Project" means a grouping of computing, storage, and API resources for Customer, and via which Customer may use the Services. Projects are more fully described in the Documentation.
"Service Specific Terms" means the terms specific to one or more Services.
"Services" means the services and staff work by O3 done on behalf of Customer as set forth in the electronic agreement and or TSS.
"SLA" means the Service Level Agreement.
"Software" means any downloadable tools, software development kits or other such proprietary computer software provided by O3 in connection with the Services, which may be downloaded by Customer, and any updates O3 may make to such Software from time to time.
"Taxes" means any duties, customs fees, or taxes (other than O3’s income tax) associated with the purchase of the Services, including any related penalties or interest.
"Term" has the meaning set forth in Section 9 of this Agreement and or within the electronic (DocuSign) agreement.
"Terms URL" means the following URL set forth here: http://www.o3apps.com/support/license.
"Third-Party Legal Proceeding" means any formal legal proceeding filed by an unaffiliated third party before a court or government tribunal (including any appellate proceeding).
"TSS" means the technical support service provided by O3.
"TSS Guidelines" means O3’s technical support services guidelines then in effect for the Services. TSS Guidelines are at the following URL: http://www.o3apps.com/support/.
2. LICENSE AND PROVISIONING OF SERVICES
2.1 Services Use.
Subject to this Agreement, during the Term, O3 grants to Customer a non-exclusive, non-transferable license to (a) access and use the Services, (b) use any Software provided by O3 as part of the Services.
2.2 Scope of Use.
Customer shall access and run the Programs on a production server to be managed and hosted in a SSAE16 / ISAE 3402 Type II audited data center as set forth in the applicable License. Customer shall not use the Programs or Services for any purpose outside the scope of this Agreement. In addition, Customer will be permitted to access and use a copy of the Programs on each of a quality-assurance and test server. Customer shall not make the Programs available to any other person or entity through any other time-sharing, service bureau, or other rental or sharing arrangements.
2.3 Ownership of Proprietary Rights.
Customer acknowledges and agrees that O3 and its licensors shall retain all title, copyright, intellectual property, and other proprietary rights in and to the Programs. Customer shall at no time acquire any rights, express or implied, in the Programs, other than those specifically set forth in this Agreement.
2.4 Sublicensing. Customer shall not sell, sublicense, or otherwise transfer any right of the Customer under this Agreement to any third party (except as provided in Section 2.6), and any attempt at such a sub-license, transfer, or assignment shall constitute a material breach of Customer's obligations hereunder and shall be void and of no effect.
2.5 Conditioned Upon Payment.
Customer shall have no license to access and use the Programs unless all amounts owed by Customer hereunder are fully paid in accordance with the terms provided hereunder.
2.6 Transfer and Assignment.
Customer may not assign this Agreement or its rights or obligations hereunder, other than pursuant to a merger involving Customer or a sale of all or substantially all of Customer ’s assets, provided that Customer ’s performance of its obligations hereunder are not adversely affected by such assignment.
All facilities used to store and process an Application and Customer Data will adhere to reasonable security standards no less protective than the security standards at facilities where O3 processes and stores its own information of a similar type. O3 has implemented at least industry standard systems and procedures to (i) ensure the security and confidentiality of an Application and Customer Data, (ii) protect against anticipated threats or hazards to the security or integrity of an Application and Customer Data, and (iii) protect against unauthorized access to or use of an Application and Customer Data.
2.8 Data Location.
O3 may process and store the Customer Data anywhere O3 or its agents maintain facilities. By using the Services, Customer consents to this processing and storage of Customer Data. Under this Agreement, O3 is merely a data processor.
Customer must have an Account to use the Services, and is responsible for the information it provides to create the Account, the security of its passwords for the Account, and for any use of its Account. If Customer becomes aware of any unauthorized use of its password, or its Account, Customer will notify O3 as promptly as possible. O3 has no obligation to provide Customer with multiple Accounts.
2.10 New Applications and Services.
O3 may (i) make new applications, tools, features or functionality available from time to time through the Services, and (ii) add new services to the "Services" definition from time to time, the use of which may be contingent upon Customer’s agreement to additional terms.
2.11.1 Modifications to the Services.
O3 may make commercially reasonable updates to the Services from time to time. If O3 makes a material change to the Services, O3 will inform Customer, provided that Customer has subscribed with O3 to be informed about such change.
2.11.2 Modifications to the Agreement.
O3 may make changes to this Agreement, including pricing (and any linked documents) from time to time. Unless otherwise noted by O3, material changes to the Agreement will become effective 30 days after they are posted, except if the changes apply to new functionality in which case they will be effective immediately. If Customer does not agree to the revised Agreement, please stop using the Services. O3 will post any modification to this Agreement to the Terms URL.
2.11.3 Modifications to the Data Processing and Security Terms.
O3 may only change the Data Processing and Security Terms where such change is required to comply with applicable law, applicable regulation, court order, or guidance issued by a governmental regulator or agency, where such change is expressly permitted by the Data Processing and Security Terms, or where such change:
is commercially reasonable;
does not result in a degradation of the overall security of the Services;
does not expand the scope of or remove any restrictions on O3’s processing of Customer Personal Data, as described in Section 5.2 (Scope of Processing) of the Data Processing and Security Terms; and
does not otherwise have a material adverse impact on Customer’s rights under the Data Processing and Security Terms.
If O3 makes a material change to the Data Processing and Security Terms in accordance with this Section, O3 will post the modification to the URL containing those terms.
2.12 Service Specific Terms and Data Processing and Security Terms.
The Service Specific Terms and Data Processing and Security Terms are incorporated by this reference into the Agreement.
3. TERM AND TERMINATION
Each License granted under this Agreement shall have the term set forth in the Exhibit A applicable to such License, unless such License or this Agreement is terminated as provided in Section 3.2 or 3.3.
3.2. Termination by Customer.
Customer may upon written notice terminate this Agreement or any License if O3 has materially breached its obligations hereunder, and such breach has remained uncured for 60 days after written notice specifying the breach. In addition, Customer may upon written notice terminate this Agreement or any License without cause on 60 days advance written notice.
3.3. Termination by O3.
O3 may terminate this Agreement or any License upon written notice if Customer materially breaches this Agreement and fails to correct the breach within 60 days following written notice specifying the breach.
3.4 Termination for Breach.
Either party may terminate this Agreement for breach if: (i) the other party is in material breach of the Agreement and fails to cure that breach within thirty days after receipt of written notice; (ii) the other party ceases its business operations or becomes subject to insolvency proceedings and the proceedings are not dismissed within ninety days; or (iii) the other party is in material breach of this Agreement more than two times notwithstanding any cure of such breaches. In addition, O3 may terminate any, all, or any portion of the Services or Projects, if Customer meets any of the conditions in Section 3.7 (i), (ii), and/or (iii).
3.5 Termination for Inactivity.
O3 reserves the right to terminate the Services for inactivity, if, for a period exceeding 180 days, Customer: (a) has failed to access the Admin Console; (b) a Project has no active virtual machine or storage resources or an Application has not served any requests; and (c) no electronic bills are being generated.
3.6 Termination for Convenience.
Customer may stop using the Services at any time. Customer may terminate this Agreement for its convenience at any time on prior written notice and upon termination, must cease use of the applicable Services. O3 may terminate this Agreement for its convenience at any time without liability to Customer.
3.7 Effect of Termination.
If the Agreement is terminated, then: (i) the rights granted by one party to the other will immediately cease; (ii) all Fees owed by Customer to O3 are immediately due upon receipt of the final electronic bill; (iii) Customer will delete the Software, any Application, Instance, Project, and any Customer Data; and (iv) upon request, each party will use commercially reasonable efforts to return or destroy all Confidential Information of the other party. Termination of this Agreement or any License shall not limit either party from pursuing other remedies available to it, including injunctive relief, nor shall such termination relieve Customer's obligation to pay all fees that have accrued or are otherwise owed by Customer under this Agreement as of the date of such termination. The parties' rights and obligations under this agreement shall survive termination.
3.8 Handling of Documentation Upon Termination.
If a License is terminated, Customer shall (a) upon the effective termination date, cease accessing and using the applicable Programs and shall destroy or return to O3 all Documentation related to such Programs, and all archival or other copies of such Documentation and (b) within ten (10) days of the effective date of termination, deliver to O3 a certificate executed by an executive officer of Company certifying to O3 that all copies of such Documentation have been destroyed or returned to O3 and that Customer has retained no copies of such Documentation. This requirement applies to copies in all forms, partial and complete, in all types of media and computer memory, and whether or not modified or merged into other materials. In the event that this Agreement is terminated, all Licenses shall be deemed to be terminated, and this Section shall apply to the return or destruction of all Documentation accordingly.
4. PAYMENT TERMS.
4.1 Billing – Cloud
At the end of the applicable Fee Accrual Period, O3 will issue an electronic bill to Customer for all charges accrued above the Fee Threshold based on (i) Customer’s use of the Services during the previous Fee Accrual Period (including, if any, the relevant Fee for TSS set forth in the Fees definition below); (ii) any Reserved Units selected; (iii) any Committed Purchases selected; and/or (iv) any Package Purchases selected. For use above the Fee Threshold, Customer will be responsible for all Fees up to the amount set in the Account and will pay all Fees in the currency set forth in the invoice. If Customer elects to pay by credit card, debit card, or other non-invoiced form of payment, O3 will charge (and Customer will pay) all Fees immediately at the end of the Fee Accrual Period. If Customer elects to pay by invoice (and O3 agrees), all Fees are due as set forth in the invoice. Customer’s obligation to pay all Fees is non-cancellable. O3's measurement of Customer’s use of the Services is final. O3 has no obligation to provide multiple bills. Payments made via wire transfer must include the bank information provided by O3.
4.2 Billing – SaaS
For Customers of the Time Off Products. The users license fees will be invoiced in advance of the bidding period. All fees shall be payable in accord with provisions specified in the electronic agreement that describe Programs or Services, and shall be deemed overdue if such fees remain unpaid after the applicable due date for any such fees. Failure to pay any portion of any fee when due shall constitute a material breach of this Agreement.
Customer is responsible for any Taxes, and Customer will pay O3 for the Services without any reduction for Taxes. If O3 is obligated to collect or pay Taxes, the Taxes will be invoiced to Customer, unless Customer provides O3 with a timely and valid tax exemption certificate authorized by the appropriate taxing authority. In some states the sales tax is due on the total purchase price at the time of sale and must be invoiced and collected at the time of the sale. If Customer is required by law to withhold any Taxes from its payments to O3, Customer must provide O3 with an official tax receipt or other appropriate documentation to support such withholding.
4.4 Invoice Disputes & Refunds.
Any invoice disputes must be submitted prior to the payment due date. If the parties determine that certain billing inaccuracies are attributable to O3, O3 will not issue a corrected invoice, but will instead issue a credit memo specifying the incorrect amount in the affected invoice. If the disputed invoice has not yet been paid, O3 will apply the credit memo amount to the disputed invoice and Customer will be responsible for paying the resulting net balance due on that invoice. To the fullest extent permitted by law, Customer waives all claims relating to Fees unless claimed within sixty days after charged (this does not affect any Customer rights with its credit card issuer). Refunds (if any) are at the discretion of O3. Nothing in this Agreement obligates O3 to extend credit to any party.
4.5 Delinquent Payments; Suspension.
Late payments may bear interest at the rate of 1.5% per month (or the highest rate permitted by law, if less) from the payment due date until paid in full. Customer will be responsible for all reasonable expenses (including attorneys’ fees) incurred by O3 in collecting such delinquent amounts. If Customer is late on payment for the Services, O3 may suspend the Services or terminate the Agreement for breach pursuant to Section 9.2.
4.6 No Purchase Order Number Required.
For clarity, Customer is obligated to pay all applicable Fees without any requirement for O3 to provide a purchase order number on O3’s invoice (or otherwise).
5. SUSPENSION AND ACCOUNT REMOVALS
If Customer becomes aware that any Customer Data violates the AUP, Customer will immediately remove the relevant Customer Data (as applicable). If Customer fails to remove as noted in the prior sentence, O3 may specifically request that Customer do so. If Customer fails to comply with O3’s request to do so within twenty-four hours, then O3 may disable disable the Customer’s Account(s) (as may be applicable) until such violation is corrected.
5.2 Emergency Security Issues.
Despite the foregoing, if there is an Emergency Security Issue, then O3 may automatically suspend the offending Account. Suspension will be to the minimum extent required, and of the minimum duration, to prevent or resolve the Emergency Security Issue. If O3 suspends an Account, for any reason, without prior notice to Customer, at Customer’s request, O3 will provide Customer the reason for the suspension as soon as is reasonably possible.
5. CUSTOMER OBLIGATIONS
Customer is solely responsible for its actions, uses of the Services, and Customer Data and for making sure they comply with the AUP. O3 reserves the right to review the Application, Project, and Customer Data for compliance with the AUP. Customer is responsible for ensuring all Customer End Users comply with Customer’s obligations under the AUP, the Service Specific Terms, and the restrictions in Sections 3.3 and 3.5 below.
Customer will obtain and maintain any required consents necessary to permit the processing of Customer Data under this Agreement.
Customer will not, and will not allow third parties under its control to: (a) copy, modify, create a derivative work of, reverse engineer, decompile, translate, disassemble, or otherwise attempt to extract any or all of the source code of the Services (subject to Section 4.4 below and except to the extent such restriction is expressly prohibited by applicable law); (b) use the Services for High Risk Activities; (c)
sublicense, resell, or distribute any or all of the Services separate from any integrated Application; (d) create multiple Applications, Accounts, or Projects to simulate or act as a single Application, Account, or Project (respectively) or otherwise access the Services in a manner intended to avoid incurring Fees; (e) unless otherwise set forth in the Service Specific Terms, use the Services to operate or enable any telecommunications service or in connection with any Application that allows Customer End Users to place calls or to receive calls from any public switched telephone network; or (f) process or store any Customer Data that is subject to the International Traffic in Arms Regulations maintained by the Department of State. Unless otherwise specified in writing by O3, O3 does not intend uses of the Services to create obligations under HIPAA, and makes no representations that the Services satisfy HIPAA requirements. If Customer is (or becomes) a Covered Entity or Business Associate, as defined in HIPAA, Customer will not use the Services for any purpose or in any manner involving Protected Health Information (as defined in HIPAA) unless Customer has received prior written consent to such use from O3.
5.4 Third Party Components.
Third party components (which may include open source software) of the Services may be subject to separate license agreements. To the limited extent a third party license expressly supersedes this Agreement, that third party license governs Customer’s use of that third party component.
O3 may provide Documentation for Customer’s use of the Services. The Documentation may specify restrictions (e.g. attribution or HTML restrictions) on how the Applications may be built or the Services may be used and Customer will comply with any such restrictions specified.
5.6 Copyright Policy.
O3 will respond to notices of alleged copyright infringement and can terminate accounts of infringers. If Customer thinks somebody is violating Customer’s or Customer End Users’ copyrights and wants to notify O3, Customer can contact O3 via email.
6. INTELLECTUAL PROPERTY RIGHTS; USE OF CUSTOMER DATA; FEEDBACK
6.1 Intellectual Property Rights.
Except as expressly set forth in this Agreement, this Agreement does not grant either party any rights, implied or otherwise, to the other’s content or any of the other’s intellectual property. As between the parties, Customer owns all Intellectual Property Rights in Customer Data and the Application or Project (if applicable), and O3 owns all Intellectual Property Rights in the Services and Software.
6.2 Use of Customer Data.
O3 will not access or use Customer Data, except as necessary to provide the Services to Customer.
6.3 Customer Feedback.
If Customer provides O3 Feedback about the Services, then O3 may use that information without obligation to Customer, and Customer hereby irrevocably assigns to O3 all right, title, and interest in that Feedback.
7. TECHNICAL SUPPORT SERVICES (TSS)
7.1 TSS By Customer.
Customer is responsible for technical support of its Customer Data, Applications, and Projects, including those that connect to O3’s Services.
7.2 TSS By O3.
Subject to payment of applicable support Fees, O3 will provide TSS to Customer during the Term in accordance with the TSS Guidelines. Certain TSS levels include a minimum recurring Fee as described in the "Fees" definition below. If Customer downgrades its TSS level during any calendar month, O3 may continue to provide TSS at the same level and TSS Fees before the downgrade for the remainder of that month.
8. DEPRECATION OF SERVICES
8.1 Discontinuance of Services.
Subject to Section 7.2, O3 may discontinue any Services or any portion or feature for any reason at any time without liability to Customer.
8.2 Deprecation Policy.
The this section is considered the "Deprecation Policy."
O3 will announce if it intends to discontinue or make backwards incompatible changes to the Services specified at the URL in the next sentence. O3 will use commercially reasonable efforts to continue to operate those Services versions and features identified at http://www.o3apps.com/support without these changes for at least 90 days after that announcement, unless (as O3 determines in its reasonable good faith judgment):
(i) required by law or third party relationship (including if there is a change in applicable law or relationship), or
(ii) doing so could create a security risk or substantial economic or material technical burden.
9. CONFIDENTIAL INFORMATION
The recipient will not disclose the Confidential Information, except to Affiliates, employees, agents or professional advisors who need to know it and who have agreed in writing (or in the case of professional advisors are otherwise bound) to keep it confidential. The recipient will ensure that those people and entities use the received Confidential Information only to exercise rights and fulfill obligations under this Agreement, while using reasonable care to keep it confidential.
9.2 Required Disclosure.
Notwithstanding any provision to the contrary in this Agreement, the recipient may also disclose Confidential Information to the extent required by applicable Legal Process; provided that the recipient uses commercially reasonable efforts to: (i) promptly notify the other party of such disclosure before disclosing; and (ii) comply with the other party’s reasonable requests regarding its efforts to oppose the disclosure. Notwithstanding the foregoing, subsections (i) and (ii) above will not apply if the recipient determines that complying with (i) and (ii) could: (a) result in a violation of Legal Process; (b) obstruct a governmental investigation; and/or (c) lead to death or serious physical harm to an individual. As between the parties, Customer is responsible for responding to all third party requests concerning its use and Customer End Users’ use of the Services.
9.3 Non-Disclosure Agreement.
The Non-Disclosure Agreement can be found at www.o3apps.com/support.
Customer is permitted to state publicly that it is a customer of the Services, consistent with the Guidelines. If Customer wants to display O3 Brand Features in connection with its use of the Services, Customer must obtain written permission from O3 through the process specified in the Guidelines. O3 may include Customer’s name or Brand Features in a list of O3 customers, online or in promotional materials. O3 may also verbally reference Customer as a customer of the Services. Neither party needs approval if it is repeating a public statement that is substantially similar to a previously-approved public statement. Any use of a party’s Brand Features will inure to the benefit of the party holding Intellectual Property Rights to those Brand Features. A party may revoke the other party’s right to use its Brand Features under this Section with written notice to the other party and a reasonable period to stop the use.
Each party represents and warrants that: (a) it has full power and authority to enter into the Agreement; and (b) it will comply with all laws and regulations applicable to its provision, or use, of the Services, as applicable.
EXCEPT AS EXPRESSLY PROVIDED FOR IN THIS AGREEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, O3 AND ITS SUPPLIERS DO NOT MAKE ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE AND NONINFRINGEMENT. O3 AND ITS SUPPLIERS ARE NOT RESPONSIBLE OR LIABLE FOR THE DELETION OF OR FAILURE TO STORE ANY CUSTOMER DATA AND OTHER COMMUNICATIONS MAINTAINED OR TRANSMITTED THROUGH USE OF THE SERVICES. CUSTOMER IS SOLELY RESPONSIBLE FOR SECURING AND BACKING UP ITS APPLICATION, PROJECT, AND CUSTOMER DATA. NEITHER O3 NOR ITS SUPPLIERS, WARRANTS THAT THE OPERATION OF THE SOFTWARE OR THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED. NEITHER THE SOFTWARE NOR THE SERVICES ARE DESIGNED, MANUFACTURED, OR INTENDED FOR HIGH RISK ACTIVITIES.
13. LIMITATION OF LIABILITY
13.1 Limitation on Indirect Liability.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY, NOR O3’S SUPPLIERS, WILL BE LIABLE UNDER THIS AGREEMENT FOR LOST REVENUES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, EVEN IF THE PARTY KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES WERE POSSIBLE AND EVEN IF DIRECT DAMAGES DO NOT SATISFY A REMEDY.
13.2 Limitation on Amount of Liability.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY, NOR O3’S SUPPLIERS, MAY BE HELD LIABLE UNDER THIS AGREEMENT FOR MORE THAN THE AMOUNT PAID BY CUSTOMER TO O3 UNDER THIS AGREEMENT DURING THE TWELVE MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY.
13.3 Exceptions to Limitations.
These limitations of liability do not apply to breaches of confidentiality obligations, violations of a party’s Intellectual Property Rights by the other party, indemnification obligations, or Customer's payment obligations.
14. INDEMNIFICATION AND WARRANTY
O3 warrants that for so long as Company orders and pays for Services that the Programs will materially conform to the applicable Documentation. O3 further warrants that (i) no Programs or any component of the Programs shall contain any viruses, trojan horses, time bombs or other malicious software programming material, (including but not limited to back doors or trap doors) that shall interfere with the normal operation of the Programs, as set forth in the applicable Documentation, or any other programs, computers or information assets of the Customer, either in permitting unauthorized access, or disabling, erasing, harming or otherwise altering any such programs, computers, or information assets; (ii) to the best of O3’s knowledge, no Programs or Services to be provided by O3 hereunder, nor any component, module or sub-division of any of the foregoing, infringes upon the copyright, patent, or other intellectual property rights of any other person; and (iii) it has the right to convey to Customer a license to access and operate the Programs consistent with the terms of this Agreement. If the Programs fail to conform to the above warranties, O3 shall undertake, at its own cost and expense, to remedy any non-conformities upon receipt of notice from Customer identifying the non-conformity. If O3 is unable to modify the program to conform with the warranty, Customer shall be entitled to the remedies available under this Agreement. The preceding warranties are exclusive and in lieu of all other warranties, whether express or implied, including the implied warranties of merchantability and fitness for a particular purpose.
14.1 Indemnification By Customer.
Unless prohibited by applicable law, Customer will defend and indemnify O3 and its Affiliates against Indemnified Liabilities in any Third-Party Legal Proceeding to the extent arising from: (i) any Application, Project, Service, Customer Data; or (ii) Customer’s, or Customer End Users’, use of the Services in violation of the AUP.
14.2 Indemnification By O3.
O3 will defend and indemnify Customer and its Affiliates against Indemnified Liabilities in any Third-Party Legal Proceeding to the extent arising solely from an Allegation that use of (a) O3’s technology used to provide the Services (excluding any open source software) or (b) any O3 Service that infringes or misappropriates the third party’s patent, copyright, trade secret, or trademark.
This Section 14 will not apply to the extent the underlying Allegation arises from:
a. the indemnified party’s breach of this Agreement;
b. modifications to the indemnifying party’s technology or Brand Features by anyone other than the indemnifying party;
c. combination of the indemnifying party’s technology or Brand Features with materials not provided by the indemnifying party; or
d. use of non-current or unsupported versions of the Services or Brand Features;
Sections 14.1 and 14.2 will apply only to the extent:
a. The indemnified party has promptly notified the indemnifying party in writing of any Allegation(s) that preceded the Third-Party Legal Proceeding and cooperates reasonably with the indemnifying party to resolve the Allegation(s) and Third-Party Legal Proceeding. If breach of this Section 14.4(a) prejudices the defense of the Third-Party Legal Proceeding, the indemnifying party’s obligations under Section 14.1 or 14.2 (as applicable) will be reduced in proportion to the prejudice.
b. The indemnified party tenders sole control of the indemnified portion of the Third-Party Legal Proceeding to the indemnifying party, subject to the following: (i) the indemnified party may appoint its own non-controlling counsel, at its own expense; and (ii) any settlement requiring the indemnified party to admit liability, pay money, or take (or refrain from taking) any action, will require the indemnified party’s prior written consent, not to be unreasonably withheld, conditioned, or delayed.
a. If O3 reasonably believes the Services might infringe a third party’s Intellectual Property Rights, then O3 may, at its sole option and expense: (a) procure the right for Customer to continue using the Services; (b) modify the Services to make them non-infringing without materially reducing their functionality; or (c) replace the Services with a non-infringing, functionally equivalent alternative.
b. If O3 does not believe the remedies in Section 14.5(a) are commercially reasonable, then O3 may suspend or terminate Customer’s use of the impacted Services.
14.6 Sole Rights and Obligations.
Without affecting either party’s termination rights, this Section 14 states the parties’ only rights and obligations under this Agreement for any third party's Intellectual Property Rights Allegations and Third-Party Legal Proceedings.
15. U.S. FEDERAL AGENCY USERS.
The Services were developed solely at private expense and are commercial computer software and related documentation within the meaning of the applicable Federal Acquisition Regulations and their agency supplements.
All notices must be in writing and addressed to the other party’s legal department and primary point of contact. The email address for notices being sent to O3’s Legal Department is email@example.com. Notice will be treated as given on receipt as verified by written or automated receipt or by electronic log (as applicable).
Neither party may assign any part of this Agreement without the written consent of the other, except to an Affiliate where: (a) the assignee has agreed in writing to be bound by the terms of this Agreement; (b) the assigning party remains liable for obligations under the Agreement if the assignee defaults on them; and (c) the assigning party has notified the other party of the assignment. Any other attempt to assign is void.
16.3 Change of Control.
If a party experiences a change of Control (for example, through a stock purchase or sale, merger, or other form of corporate transaction): (a) that party will give written notice to the other party within thirty days after the change of Control; and (b) the other party may immediately terminate this Agreement any time between the change of Control and thirty days after it receives that written notice.
16.4 Force Majeure.
Neither party will be liable for failure or delay in performance to the extent caused by circumstances beyond its reasonable control.
16.5 No Agency.
This Agreement does not create any agency, partnership or joint venture between the parties.
16.6 No Waiver.
Neither party will be treated as having waived any rights by not exercising (or delaying the exercise of) any rights under this Agreement.
If any term (or part of a term) of this Agreement is invalid, illegal, or unenforceable, the rest of the Agreement will remain in effect.
16.8 No Third-Party Beneficiaries.
This Agreement does not confer any benefits on any third party unless it expressly states that it does.
16.9 Equitable Relief.
Nothing in this Agreement will limit either party’s ability to seek equitable relief.
16.10 U.S. Governing Law.
a. For U.S. City, County, and State Government Entities. If Customer is a U.S. city, county or state government entity, then the Agreement will be silent regarding governing law and venue.
b. For U.S. Federal Government Entities. If Customer is a U.S. federal government entity then the following applies: ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES WILL BE GOVERNED BY THE LAWS OF THE UNITED STATES OF AMERICA, EXCLUDING ITS CONFLICT OF LAWS RULES. SOLELY TO THE EXTENT PERMITTED BY FEDERAL LAW: (I) THE LAWS OF THE STATE OF CALIFORNIA (EXCLUDING CALIFORNIA’S CONFLICT OF LAWS RULES) WILL APPLY IN THE ABSENCE OF APPLICABLE FEDERAL LAW; AND (II) FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, THE PARTIES CONSENT TO PERSONAL JURISDICTION IN, AND THE EXCLUSIVE VENUE OF, THE COURTS IN CONTRA COSTA COUNTY, CALIFORNIA.
c. For All Other Entities. If Customer is any entity not set forth in Section 16.10(a) or (b) then the following applies: ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES WILL BE GOVERNED BY CALIFORNIA LAW, EXCLUDING THAT STATE’S CONFLICT OF LAWS RULES, AND WILL BE LITIGATED EXCLUSIVELY IN THE FEDERAL OR STATE COURTS OF CONTRA COSTA COUNTY, CALIFORNIA, USA; THE PARTIES CONSENT TO PERSONAL JURISDICTION IN THOSE COURTS.
Amendment must be in writing, signed by both parties, and expressly state that it is amending this Agreement.
The following Sections will survive expiration or termination of this Agreement: 2, 3, 4.5, 9, 10, 11, 12, 13, 14, and 15.
16.13 Entire Agreement.
This Agreement sets out all terms agreed between the parties and supersedes all other agreements between the parties relating to its subject matter. In entering into this Agreement, neither party has relied on, and neither party will have any right or remedy based on, any statement, representation or warranty (whether made negligently or innocently), except those expressly set out in this Agreement. The terms located at a URL referenced in this Agreement and the Documentation are incorporated by reference into the Agreement. After the Effective Date, O3 may provide an updated URL in place of any URL in this Agreement.
16.14 Conflicting Terms. If there is a conflict between the documents that make up this Agreement, the documents will control in the following order: the Agreement, and then the terms at any URL.